Maybe you can find your answer there!
The easiest way to communicate with us is by email:
+46(0)8-72 00 797Always state your order number in all communications with us.
For questions on your invoice or payment contact Klarna Customer Service:
+468 120 120 10
Shopping at Hollywood.se is easy!You do not need to apply for membership or login to shop.
When you are at checkout, enter:
• Name, address and your contact info
• Payment Method
• Shipping Method
• Click on the Buy button
... And everything is ready!
Of course, we saved your details and your order information.
This information is even e-mailed to you along with your tracking number and login to use later.
Do you want to follow up your order, use your login under "Log in".
Here you can view your order statistics and see exactly where your package is.
When the package is at your delivery depot you will receive an email or text message.
You must be 18 years old to shop at Hollywood.se.
Because we get a lot of inquiries about free stickers, you will bear the cost of postage. Want stickers? Then send us an envelope:
164 74, Kista
In the envelope, add a new envelope with your address and 2 stamps on it, and we will add the stickers and send it back to you.
164 29 Kista
Returns in Sweden - Posten:
164 29 Kista
Returns in Sweden - Schenker:
164 74 Kista
Note that some shipping companies don't deliver to Box-addresses.
The item have to be un-used and in new condition. For example; do not send caps in envelopes and don't label any shoeboxes, that will end with you not getting a full refund. Both the returned item AND the packageing has to be in un-used as new condition, if the package is damaged we will charge a fee of at least 20% of the value of the merchandise or 300 SEK.
We send you an e-mail as soon as we have opened your return. If you would like to exchange the returning item(s) we will send it to you freight-free after we got your return. Not before that. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from us. Attention! At high pressure the process of refunds and exchanges can take up to 14 days. If you have any questions, give us a call: +468-72 00 797 or send us an e-mail: [email protected] It is important to include the order number in the email or have it ready when you give us a call.
Otherwise the invoice will be sent to the email address you provided. Have you still not received the invoice, please contact Klarna's customer support at +468-120120 10 and ask them to send you a new one.
To your foot length, you may add an additional 10-20 mm (depending on how wide or narrow your foot and the width of the shoe model you choose) to get the inside dimensions you need. If your foot is 220 mm long, you probably will need a shoe that is about 230 mm long if the foot is "normal width".
How to measure
We measure all items before we put them on the site. We recommend that you compare the measurements on the site with an item that you already own if you are unsure on which size to order:
1. Waist (x2) - It's the size of your waist that is important for this one.
2. Length - It's the length of the leg from the crotch down to the foot.
3. Foot width (x2) - It's how big the foot opening is.
4. Chest (x2) - We measure from armpit to armpit and multiply it by 2.
5. Length - We measure the length from shoulder down to the end.
6. Arm - We measure from the armpit to the end of the arm.
Note: All measurements are in centimetres. Feel free to contact our customer service if you have any further questions regarding sizes!
Your package will be sent by mail. Enter your cell phone number at checkout so Posten can send a notification to your phone when your package has arrived at your post office! If the notification is delayed and you can see with the tracking number that your package is available for pick-up you can bring your tracking number and identification and collect your package. The package is held by the agent for two weeks before being sent back to us. For non picked up packages, we charge 30 EUR for freight and handling costs.
UPS delivers your package to your door between 08:00-19:00 (local time) and is only delivered if someone is there to sign the package. In Benelux, Germany, France, Italy, Poland, UK and USA UPS makes one attempt to deliver your package at home and then drops your order at your local UPS center where it will be stored for 10 days. A reminder will be sent out on day three and seven before your package is sent back. In all other countries UPS makes 3 attempts to deliver your package. If you're not home on the first attempt the next attempt will be on the following day. If all 3 attempts fail the package will be stored for 5 days at your local UPS center. All UPS centers are opened 7 days a week.
Extra fees for customers outside of EU (European Union): Please note that in some cases you might be subjected to customs, import taxes or brokerage fee when ordering from us at Hollywood. Please check with your local customs office for your local rules and regulations. We don't deduct VAT for international orders. If you place an order and refuse the package when it arrives, you will be charged with the costs of the shipping fees, and also with an additional administrative fee of 10% of the order value or at least 30 EURO. This amount will be deducted from your product refund.
Non collected or refused orders. If you place an order and you do not collect within 5 or 10 days (number of days depends on country of destination) after it has arrived to your UPS center or Kiala collection point, or if you refuse the package when it arrives due to, for example, added customs fee, you will not get a full refund for your order. Instead you will be charged with the costs of the shipping fees, and also with an administrative fee of 10% of the order value or at least 30 EURO.
Any import costs such as freight, customs and taxes are included in the price! Your package will be sent to Bring. Enter your cell phone number at checkout and BRING will send a notification to your phone when your package has arrived at your delivery depot!
If the notification is delayed and you are using the tracking number to see that your package has arrived you can collect the parcel with tracking number and identification.
The package is located at the agent for 2 weeks before being sent back to us.
For not picked up packages, we charge 300 NOK for freight and handling costs.
Your package will be delivered to your nearest service point. Tracking number will be included in the order confirmation mail.
Delivery to your service point. Fast, easy and secure with Posti. Delivery time 1-3 days. Enter your cell phone number at checkout for text message notification.
We accept Visa, MasterCard and Euro Card.
It is safe to pay by card at Hollywood.se We work with DIBS, which is one of the leading European Payment Service Providers. DIBS handle card details directly and safely. No card details are stored at Hollywood.se. We do not charge any fee for this service. Contact your card issuer if you have any questions regarding payment.
We only accept Swedish AMEX card. We do not charge any fee for this service. Contact your card provider if you have any questions regarding payment.
Pay with your PayPal account. Easy and safe. Contact PayPal with any questions about payment. www.paypal.com/se.
If you live in Denmark, Finland, Norway or Sweden (no partial payments in Norway), you can choose to buy against invoice.
This is available for both private customers and companies. We only ship to the address that you're officially living at or your company's legal address. You have to be at least 18 years old. We are using Klarna Europe AB for all invoicing. A credit check will be performed instantly. The invoice will be sent out by email directly to you from Klarna the same minute the package leaves our doorstep.
You can choose to divide your payments from 50 SEK/month, or at least 1/24 per month. You can always pay the whole sum too. Yearly Rate: 18%. If you not pay within the period, reminders and demands will be sent to you, including added interest and reminder fees.
If you have more questions regarding your payment please contact Klarna in Denmark or Finland.
Norway 49 NOK
Denmark 39 DKK
Finland 5 EUR
If you live in Denmark, Finland, Norway or Sweden (no partial payments in Norway), you can choose to buy against invoice.
This is available for both private customers and companies. We only ship to the address your are officially living at or your company´s legal address. You have to be at least 18 years old. We are using Klarna Europe AB for all invoicing. A credit check will be performed instantly. The invoice will be sent out by email directly to you from Klarna the same minute the package leaves our doorstep.
If you have more questions regarding your payment please contact Klarna in Denmark, Finland or Norway.
Returns and complaints
We want to give you the fastest delivery possible, therefore we pack your goods shortly after your order has been received by us. We cannot change your order. If you want to add a product or resize, please place a new order.
Right to return policy
When you shop at Hollywood, you always have a 30 day return policy (money back). When you make a return you can not change it to an other product. Please make a return and place a new order. Note that it is enough that you notify us that you wish to exercise your right within 30 days from the date you received your package. Does not apply to the purchase of lingerie and swimwear.
Note that the product and even the packaging must be in its original condition. No tags or such may be added directly on the shoebox at the return. Is the carton damaged upon return to us, we charge a fee of at least 20% of its value or 30 EUR. Hats may not be sent in envelopes, but should be sent in a box, when its important that the shape is retained.
We follow the rules and guidelines for e-commerce set by Swedish Consumer Agency (more info here).
Exchange can not be made to a product. Please make a return and place a new order.
Enter your account number, clearing number and bank on the return form. You will be responsible for the return shipping cost.
If you have questions about your item or your purchase, please call or email us and we will help you.
Return form must always be complete and sent with the item(s) to be returned. You, the customer pay the return costs. It is important that you fill it in correctly, it is better to fill in too much than too little. If you have any questions, call: +46 8-7200797 or e-mail us: [email protected]. It is important to include the order number in the e-mail.
NOTE: We send you an e-mail as soon as we have opened your return. If you have decided to return parts of your order or your total order you will be refunded 1-5 weekdays after you receive an email from us. Attention! At high pressure the process of refunds can take up to 14 days.
Return forms for download:
Visit your local post office, send the goods to:
Hollywood, BOX 1251, 164 29 KISTA, SWEDEN
Enter the order number on the outside of your return package and it may speed up the return handlings.
Returned goods must be unused and in new condition, this also applies to packaging.
Any communication regarding returns / queries, write your order number in the email message subject.
Note that the return processing can take up to 14 days.
Warranty / Complaints
Any warranties or claims must be notified by e-mail ([email protected]) or by phone on +468-72 00 797 before return. Returns can not take place until agreement with Hollywood has occurred. In some cases, a photo, can be enough. We want a correspondence before the warranty claim begins.
We follow Swedish law regarding cunsumer rights and if you want to learn more about what these laws, visit www.konsumentverket.se. We will follow the Swedish Consumer Complaints Board recommendations in any dispute.
If you return your entire order we will refund you the same way you paid, but we deduct the return postage of 59SEK - if you used our return shipping label.
Credit card and PayPal:
If you return an order, or part of an order, that you purchased via credit card or PayPal, you do not need to send any account information as the refund is sent to the same account as used for the purchase.
Cash on delivery:
A refund will be made to your bank account. Please send us your account information. Remember to always include your account number.
If you choose to pay via Klarna Invoice or Klarna Account, we adjust the order total and there will be sent out an updated invoice with the new amount. When already paid invoice, we will make a refund to Klarna which in turn refunds you. Contact Klarna for futher questions: +468-12012010.
You have 14 days to collect your parcel at the delivery point. If you don’t pick-up the package within that time, it will be returned to us. For not picked up packages we will deduct 30 EUR for shipping and administrative fees off the refund amount.
Checkout codes, campaigns and offers
We do not have the possibility to activate any checkout codes after an order is completed. The checkout code must be activated in the checkout stage, before the purchase is completed in order to be valid. It's not possible to change to an other item. Checkout codes and campaign offers are onlt valid on full price items, if nothing else is stated, and can't be combined with other offers or discounts.
Terms and conditions for "Mystery Box"
For the special products in "Mystery Box", the following applies: Full right of return as usual but then you must return the whole box. We offer no replacement of individual products.
Terms and conditions of the offer "2 for 1 / 3 for 2"
The campaign offer buy "2 pay for 1 / 3 pay for 2 - get the cheapest one free" applies to both full-price / news and sale goods. When you buy three items, you automatically get the cheapest one free.
In the event of sale or if a product is out of stock, we reserve the right to cancel the entire order. We will inform you via email about which product is out of stock. When we cancel your order, the products that were on your order will be put back up on the website and you can then place a new order.
You always have 30 day return policy (replacement or money back), this also applies to sale items and the "3 for 2"-promotion. NOTE: If return of the free product there is no refund when the product never charged for. If you return a product that you paid for, but choose to keep the free product, you are no longer entitled to take part in the campaign 3 for 2 and you'll have to pay for the free product. This means that we only refund the difference between the free product and the product you are returning. This promotion can not be combined with other offers.
Sale / Holidays
During sale periods and holidays, delivery time may be increased by 1-3 days. We ask you to bear with this and we promise that we are doing the best we can to ship your package as soon as possible. In larger sale periods we have limited ability to contact you if your order is incomplete.
We have absolutely nothing against you ordering a lot at the same time. However, we reserve us for orders containing multiple variants of a same product, especially when it comes to sneakers and limited editions. If you have concerns about this, please email support ([email protected]).
In case of any pricing errors, we reserve the right to adjust or cancel orders.
We reserve us for errors beyond our control, such as force majeure.
The web shop assortment is different from the physical stores. And we can unfortunately not guarantee that what you see on this page is available in the physical stores.